Frequently Asked Questions

As WordPress is open source software, it has regular updates to improve your website security, performance, stability and adding new features. With WordPress core updates taking place, all themes and plugins, also have updates for those same reasons.

By ignoring or doing those updates themselves, WordPress website owners are sitting on a ticking timebomb. Sooner rather than later the outdated website can be broken or even hacked!

With our WordPress maintenance service, you can focus on your business and not on your website issues. We will provide proper care of your website to ensure it is up to date, secure and stable 24/7.

WP AOS stands for WordPress At One Spot, all things WordPress - maintenance, support, and custom development.

We are a team of WordPress experts who offer:

1. We know what we do
2. 24/7 support
3. Premium plugins worth $3,000+
4. Fast response time
5. Scheduled reports
6. Flexible pricing

Yes, we do offer WordPress custom development service.

Yes, you can, with our WordPress support service you can hire us for any WordPress related task.

We always do our best to respond to your questions ASAP. Sometimes when it's a peak day, our maximum response time can be longer than usual and it varies from the service you have chosen:

• Maintain package - 24h
• Perform package - 12h
• Scale package - 4h
• Support hours - 12h
• Monthly retainer - 12h

Yes, we can clean your website ASAP. Please submit your ticket on our WordPress Support page.

As a member of WP AOS you can request following plugins for free:

• Advanced Custom Fields PRO ($71)
• iThemes Security Pro ($199)
• WP Rocket ($249)
• WP Gravity Forms ($259)
• The Events Calendar ($299)
• Beaver Builder ($399)

Yes, we do, however, every WordPress installation will need a separate maintenance plan. If you have more than 5 websites which need to be maintained, sign up for a partner profile.

Yes, we are GDPR complaint. Learn more about our privacy policy.

Yes you can change your plan at any time. Simply contact us to do so.

Once you sign up for the care plan that makes the most sense for you, you'll receive a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we'll have your plan fully implemented in 24-48 hours.

Site edits include edits to content, changing plugin settings and CSS adjustments. Things that are not included are custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain etc.

We'd be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.