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WooCommerce is a great e-commerce platform that offers a variety of features to help businesses sell online. One feature that is essential for every e-commerce business is email notifications. WooCommerce sends email notifications to customers whenever they place an order, the status of their order is updated, or they receive a refund. However, by default, these emails are sent from the WordPress email address, which doesn’t look professional. In this blog post, we will guide you through the process of changing the email sender in WooCommerce.

Step 1: Install and Activate a Plugin

The easiest and most efficient way to change the email sender in WooCommerce is by using a plugin. There are several plugins available in the WordPress repository that you can use. One of the most popular plugins is WP Mail SMTP by WPForms. You can install and activate the plugin directly from your WordPress dashboard by going to Plugins >> Add New.

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Step 2: Configure the Plugin Settings

Once you have installed and activated the WP Mail SMTP plugin, you need to configure the plugin settings. To do this, go to WP Mail SMTP >> Settings. You will be asked to choose a mailer, which is how your emails will be sent. You can choose from Gmail, Yahoo, Outlook, and others.

Step 3: Enter Email Settings

You will also need to enter your email settings, such as the sender name, sender email address, and reply to email address. Make sure the email address you enter is the one you want to use for sending emails to your customers. You can also set up SMTP settings, which will help ensure your emails reach your customers’ inboxes.

Step 4: Test Your Emails

After you have entered your email settings, you should test your emails to make sure everything is working correctly. To do this, go to WP Mail SMTP >> Email Test. Enter your email address and click “Send Email.” If you receive the email, congratulations! Your email sender has been successfully changed in WooCommerce.

Step 5: Customize Your Email Templates

Now that you have changed your email sender, you may wish to customize your email templates to match your branding. WooCommerce offers a variety of email templates that you can customize, including order confirmation, order status update, and cancel confirmation. To do this, go to WooCommerce >> Settings >> Emails. Here you will see all the email templates, and you can customize them to match your brand.


Email notifications are an essential part of every e-commerce business. By changing the email sender in WooCommerce, you can make sure your emails look professional and provide a better customer experience. With the WP Mail SMTP plugin, changing the email sender in WooCommerce is a breeze. By following the simple steps outlined in this blog post, you can change your email sender and start building a strong brand reputation with your customers.

Frequently asked questions

Can I change the email sender name and address for specific types of WooCommerce emails?

Yes, you can customize the sender name and address for specific types of WooCommerce emails using various methods, including plugins, code snippets, or email service providers. This allows you to personalize the sender information based on the context of the email, such as order notifications, customer inquiries, or marketing emails.

Will changing the email sender in WooCommerce affect email deliverability or spam filtering?

Changing the email sender in WooCommerce may affect email deliverability and spam filtering, especially if the new sender information is not properly configured or authenticated. It’s crucial to ensure that the sender domain and email address are valid and comply with email authentication standards such as SPF, DKIM, and DMARC to improve deliverability and avoid being flagged as spam.

How can I ensure that emails sent from WooCommerce with the custom sender information are GDPR compliant?

To ensure that emails sent from WooCommerce with custom sender information are GDPR compliant, you must obtain explicit consent from users to send them marketing or promotional emails. Additionally, include a clear unsubscribe link in your emails and provide users with options to manage their email preferences. It’s also essential to handle and store user data securely and in compliance with GDPR regulations.

Are there any limitations or considerations when changing the email sender in WooCommerce for transactional emails?

When changing the email sender in WooCommerce for transactional emails, consider the limitations and considerations imposed by email service providers and SMTP servers. Some providers may impose restrictions on sender addresses or require additional authentication for custom sender information. It’s advisable to consult with your email service provider or SMTP server provider to ensure compliance with their policies and guidelines.

How can I test the changes to the email sender in WooCommerce to ensure they are working correctly?

To test the changes to the email sender in WooCommerce, send test emails to yourself or colleagues and verify that the sender name and address appear as intended. Check the email headers to confirm that the sender information is correctly configured and authenticated. Additionally, monitor email deliverability and open rates to ensure that emails are reaching recipients’ inboxes and being successfully received.

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Alexey Seryapin
Founder of WPServices