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How to Change WooCommerce Email Notifications

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WooCommerce is one of the most widely used e-commerce platforms that allows you to sell your products online. One of the critical aspects of any online business is ensuring that customers get timely notifications about their orders. By default, WooCommerce sends various email notifications to both merchants and customers. However, there are instances where you want to change these email notifications to suit your business preferences. In this article, we delve into how you can change WooCommerce email notifications to meet your specific needs.

Step 1: Identify the emails you want to change

Before changing any email notification, you should identify the specific emails that you want to edit. WooCommerce sends several emails, including order confirmation, shipping notification, and order cancellation among others. Analyze the emails that you want to change and decide how you want them to look and what they should contain.

Step 2: Use a child theme

To change the email notifications in WooCommerce, you need to have a child theme, this ensures that the changes you make do not affect the core WooCommerce files. If you do not already have a child theme, create one and activate it. Once you’ve created a child theme, navigate to the child theme folder and ensure that there is a subfolder labeled ‘woocommerce’ within it.

Step 3: Locate the email template file

To change an email notification, you need to locate its template file. The template files for the emails are located in the ‘woocommerce/templates/emails’ folder. Go through the folder and select the specific email that you identified in step one. Once you’ve identified the email template file, copy it to the “woocommerce” folder located in your child theme.

Step 4: Customize the email notification

Once you’ve copied the email notification file to your child theme, open the file and start customizing the email. Ensure that you change the header, footer, and body of the email to reflect your brand and business language. For instance, you can add your business’s logo and contact details, include order notes, and add an unsubscribe link.

Step 5: Save the changes

After customizing the email, save the changes and test the email notification. It’s essential to test the email under different scenarios to see how it behaves when a customer places an order, cancels an order, or if there’s an issue with payment. If everything works correctly and you’re satisfied with the results, you can now activate your custom email notification.


Personalizing your WooCommerce email notifications is a great way to enhance your brand identity and provide your customers with a unique experience. The process of changing email notifications may seem daunting, but it’s relatively easy once you know where to start and follow the steps outlined above. Remember to always use a child theme, identify the emails you want to change, locate the email template file, customize the email notification, and test the email notification under different scenarios. With these simple steps, you can now change WooCommerce email notifications to align with your brand and provide your customers with an unforgettable experience.

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