Roberts Marketing

How WordPress Security Service with WPServices has helped improve customer satisfaction?

MEET CONNIE

Roberts Marketing

The company is owned and operated by Connie Roberts, a communications and advertising professional with more than 30 years in media, marketing and project management.

The team includes five outstanding critical thinkers and planners.

Why Connie did choose WPServices

Connie was looking to improve website security for one of her clients, and after a research on Google, she found WPServices and it’s WordPress Security Service. The description of the service was stright forward and the price was right on point.

Connie tried 1 website and after a few month, she enrolled another 8 websites on to security plan.

WHY WPServices?

The WordPress Security service has given me a peace of mind, knowing that our clients' websites are taken care of by experienced WordPress professionals.

Connie Roberts

The Challenge

TLDR:

The website was hacked and needed a malware removal and security settings updated.

The whole story:

The hosting provider notified that the website had a suspcious code and Connie decided to look for a team to do the malware scan and fix. So Connie searched for WordPress security service and found WPServices and their offering. What stood out was WPServices were offering a warranty against the repeated hacks and an ongoing protection plan as well.

WordPress websites are vulnerable when not taken care of. So why wouldn't you do it?

Connie Roberts

The Solution

TLDR:

WPServices fixed the website and secured every website since.

The whole story:

The WPServices scanned the first website for malware. In the scan results there were more than 100 infected files. WPServices team cleaned the infected files and improved the security by installing the iThemes Security Pro plugin free of charge.

Malware can harm not only your website, but it can affect brand reputation and even rankings on Google.

Connie Roberts

Case Study Recap

By partnering with WPServices, Connie got every website Roberts Marketing builds, on the WordPress Security Service ever since. This has improved the customer satisfaction rate significantly and helped get more clients over time.